KPMG in the UK is a leading provider of professional services including audit, tax and advisory. As part of KPMG Europe LLP they are part of the largest integrated accounting firm in Europe.

KPMG in the UK has over 10,000 partners and staff working in 22 offices.

Vovici - who in July 2011 were acquired by Verint - helps companies like Oracle, Epson, Financial Times, Honda, and Coca-Cola engage their customers and increase customer loyalty through innovative Voice of the Customer technology solutions. Our survey, panel management, and community solutions help organizations turn feedback into action by integrating customer and employee opinions into a company’s strategic direction so that it can innovate and deliver the solutions that are in demand. Organizations worldwide, including more than half of the Global 500, rely on Vovici for Enterprise Feedback Management. Visit www.vovici.com for more information.

Verint Systems Inc. provide business intelligence solutions to more than 10,000 organisations in over 150 countries worldwide, and supply to over 85% of the US Fortune 100.

Since Consulta Research’s inception in 1998, the company has been on the forefront of providing innovative market research solutions that change the way many leading brands in South Africa do business.

Consulta Research’s group structure includes the following

• Consulta: Our research unit with 32 full-time researchers;
• ConsultaPanel: Our Panel Community Research Solution, which is an online community where thousands of consumers participate in a variety of research initiatives; A specialist proprietary panel community & social media research provider;
• Consulta Direct: Our 120-seater outband call centre capable of over 300’000 interviews annually; A specialist face-to-face research provider with a national interviewer network;
• Consulta ClientX: Our resident industrial psychologists will generate and implement business plans based on the research outcomes together with client input.

Consulta Research’s approach is very much about partnering with our clients and offering a full-spectrum of cutting-edge, scientific solutions that adds value to their business. Our competitive advantage includes the following:

• Research Conceptualization and Customized Instrument Development;
• Measurement Modeling & Business Tools;
• Trade-off Measures & Conjoint Analytical Techniques;
• Segmentation & Positioning Research;
• Customer Experience Measurement & Research;
• Employee Satisfaction / Experience Measurement & Research;
• Brand Fitness Research;
• Panel Community Research Solutions.

Consulta Research was founded in 1998 by Prof Adré Schreuder, a doyen of the South African market research field, who has more than 20 years of academic and marketing research experience and is a full professor of marketing. The company was the first fully-fledged research supplier to be launched through the University of Pretoria's business venturing enterprise.

HRZone.co.uk is the UK’s leading online destination for HR professionals, with over 70,000 members.

Register FREE with HRzone.co.uk for a wealth of online resources including:

• Latest industry news
• Comprehensive document library
• Expert advice
• Community forum
• Careers and jobs
• Expert interviews

Register FREE now at www.hrzone.co.uk

SOCAPiE is an independent, not-for-profit membership body and is Europe’s oldest professional body for customer service and consumer affairs. It has affiliations across the globe and there are SOCAP organisations throughout the world including USA, Australia, New Zealand, South Africa, Japan, Korea, Brazil and Canada. There are over 4,000 members world-wide.

SOCAPiE is unique in representing Consumer Affairs and Customer Service Professionals throughout Europe.

We promote the exchange of ideas, expertise and opinions within the customer service industry and develop and encourage a higher professional profile for those working in Customer Service.

For more information about SOCAPiE go to: www.socapie.eu

The UK’s leading experts in customer experience measurement with a proven track record of improving companies’ loyalty and profit.

Specialising in measuring customers’ satisfaction and loyalty.

We provide clear, relevant and actionable data that will drive changes in behaviour. We provide i nformative, reliable, benchmarkable results (NPS, Sat Index, satisfaction, loyalty & importance scores, customer experience modelling, vox pops) and compelling commercial reasons why customer loyalty pays (using your internal data to put £s against customer satisfaction)

We are more than collecting and delivering data, we motivate and support our clients to translate results in to action. We:

• Introduce you to other clients
• Send you Stakeholder Magazine
• Invite you to latest thinking briefings & training

With experience across all industries our client list includes Allied Irish, British Gypsum/Saint Gobain, City & Guilds, Cooperative Group, Direct Line, LV=, Rolls Royce, Royal Bank of Scotland, Visa, VW and YHA.

The WOW! Awards is the UK’s only national award for customer service based purely on customer nominations. 

Benefits of using The WOW! Awards include:- 

• Improved employee morale
• Improved manager/employee/customer engagement
• Increased customer feedback
• Improved discretionary effort
• Improved employee attendance and retention
• A positive way to promote your business.

Mission statement:  To raise standards of customer service in the UK to the point that visitors from Florida say, “WOW!  Have you seen what a great job the Brits are doing!”

Managing Director and creator of The WOW! Awards is Derek Williams – one of the UK’s leading authorities on customer service, an international speaker and author on the subject and a past Chief Executive of the Society of Consumer Affairs Professionals.