Employee Engagement – the business case

• What enables high levels of engagement
• What evidence is there that this matters?
• What practical support is available to improve engagement

View a video introduction by David McLeod >>

Failure to engage colleagues in change inevitably leads to change failure, leading to further disengagement. So, how do we stop the cycle? Bring the brand and culture in. John Coleman talks about his experiences as Head of Change Delivery for Co-Op Financial Services.

• Let's be clear.  Aligning everyone to the cause - what exactly is our purpose again?
• That's just typical of our culture - Everyone knows it’s just not right, but what exactly do we mean by a cultural change?
• If we believe we can - We all really can make a difference, once we know what we are aiming for.
• How are you feeling? - Every leader has a role to play - are you sure you want the challenge?
• Yes I know - sometimes it hurts.  Sometimes, those tough decisions just have to be made.  And it helps to know why.

Should employers carry out attitude surveys or not? And if the answer is yes then what are you going to do with the results? We see companies waste vast amounts of money in this space currently. Doug Shaw will talk through his experiences of working with attitude surveys in large organisations and how to:

• Dismantle and rebuild
• Get real value from understanding employees attitudes
• Communicate effectively to get to the honesty, and integrity needed to drive change

Click here to read Doug’s latest article in Stakeholder Magazine on why engagement is essential for the delivery of great service.

This is the first time this engaging and provocative talk has been shown at an event like this and we’re grateful to TED and Dan Pink for agreeing to let us use this great material.

Has the recession caused damage to your employer brand? Has the belief in your organisation by staff been knocked as a result? Research shows that market improvements are likely to lead to an upturn in staff mobility soon, and the best people may be the ones that lead the way.

Andy will share his experiences on how to:

• Rebuild your employer brand
• Recreate trust and confidence with your employees

Learn how Notting Hill Housing Trust (NHHT) is transforming customer satisfaction by using customer and employee engagement to create trust, responsibility and accountability. Kate Davies, the CEO of NHHT will speak about:

• What communicating with customers really means
• How to get staff to smile because they are happy, not because they have been told to.
• There is a use for your right brain in a regulated environment

How does a large organisation galvanise and develop the top tiers of leadership? Tamsin Webster – Head of Organisational Effectiveness at Lloyds Banking Group, has worked with top teams in a number of organisations across different industries. Tamsin will share her experiences of helping top teams co-create and then lead challenging and necessary change in:

• Performance Improvement
• Talent Management
• Recognition

Talent - inclusive or exclusive? How to attract and retain clever, good people. Personal Development in the round, the whole person. Facilited by Tamsin Webster and Katherine Wiid

Leadership development – lead yourself first. Transformational Leadership as a vehicle for culture change. Cilla McKay and Keith Stopforth.

Employer Branding Kate Davies and Andy Lowe

Powerful Teams How top teams secure awareness, performance and results. Creating boundless power and control without empowerment. Jonathan Wilson

What everyone ought to know about engaging for change: the practicalities for making it happen –  John Coleman and Paul Hogg

So what are we going to do with this learning? How do we take this commitment back into the organisation and make something happen?