Terms & Conditions
1. Fees include refreshments, lunch and all event documentation
2. Payment terms:
a. Cheques - all cheques must be mailed with the completed booking form
b. Invoices - full payment is required on receipt of invoice


3. Three Way Guarantee:

a) In the event you need to cancel your registration - this will need to be done in writing/email and received within 14 days of your registration date to qualify for a full refund.

b) In the event your cancellation falls after the 14 day period, no refund will be provided although you will be able to put in a colleague as a replacement.

c) No refunds will be given after the 14 day cencellation period has expired, however you will be able to swap with a colleague should you choose to.

4. All payments must be received before the conference date. We reserve the right to refuse admission if payment is not received in advance of the event.
5. All payments will be acknowledged by a receipt.
6. All payments to be made in Sterling.
7. Substitution: Substitutions will be permitted up to the date of the event provided the delegate fee has been paid in full.
8. Cancellation: All cancellations must be received in writing (post or fax) within 14 days of date of registration. All cancellations will incur a 15% administration fee. After this period the full delegate fee is payable and non refundable.
9. If for any reason the event is postponed or cancelled The Focus Group accept no responsibility for airfare, hotel or other travel costs incurred by clients. However, the conference fee will be refunded less 15% administration costs or transferred to the revised dates.
10. Copyright: The intellectual property rights in all material produced and distributed by The Focus Group Ltd is expressly reserved and any unauthorised duplication, publication or distribution is prohibited.
11. Changes: whilst every reasonable effort will be made to adhere to the advertised event programme. The Focus Group Ltd reserve the right to change the programme, speakers, timing, dates and venue. In such circumstances no refunds or part refunds will be made.
12. This Agreement shall be interpreted in all respects in accordance with the laws in the UK
13. Views expressed by speakers are their own. The Focus Group Limited disclaims any liability for advice given, or views expressed, by any speaker at the event or in any documentation provided to delegates.
14. Please note that for promotional purposes, there may be a professional photographer and video production taking place during the event.